Support: BROKEN

Maybe 10 minutes? an hour after the building collapsed I was foggy but conscious that I needed to get something done, and I was having a lot of trouble because I kept getting blocked from these outside-- they were beams I guess, one just a few inches above my forehead so I couldn't lift enough to see my feet, which also seemed to be encumbered among some wobbly metal pipes, like I knew I had paid for the software but I never really received any tangible version of it and now, of course, when I needed it after a crash, even after spending all morning locating the the little green card with the product key and finding the correct version and country and division of the company with the sign-on that I still might have the password to saved in the browser I used to use, and getting in that way, and typing the 16 numbers into the fields and retyping them after a couple of errors, getting the message, "What you have entered is not a product key." I thought I could turn onto my side, slip out onto what I was hoping based on echo and coolness was the concrete slab behind me, but I felt at that point that I had probably been seriously wounded in my side somewhere or at least that it hurt far too much to try a solution that might only make matters worse. I even got through to a number of "support" personnel who sung, each in turn, the delights of being able to help me and promised that we would work together to find a solution to my issue even though I felt deeply that this issue was not mine, that I must assert that, that I'd kept my part of the bargain; I'd found my goddamn green plastic card that would survive much longer than I will on this planet and typed the numbers correctly into the fields. This was my property that I had paid for, and I had never requested that it be held securely for me, so securely that I would certainly have to shell out more money either for a complete replacement, which would be completely redesigned for the sake of redesign with no regard whatsoever to the hours I had spent learning and customizing the old design to my preferences, or at least to the point where I could actually read documents sent to me by my workplace without having to either enter symbols or  swear oaths or divulge private and vulnerable aspects of my identity, or for a superior level of "support" that would go beyond the celebration of support offered without support actually having been received.